Thanks to the "Wallonia Quality Destination", tourism professionals are committed to offering quality service.
The "Wallonia Quality Destination" label is quality managment tool inspired by the Programme Qualité in Switzerland, that was launched in Wallonia in 2012. It is a simple and flexible tool which gathers all of Wallonia's tourism professionals in a process to continually improve the quality of services on offer to tourists.
The procedure is open to all tourism professionals, whatever their size or area or expertise, and is a response to a desire for quality from customers.
How does it work?
The Quality label means that:
Your satisfaction is the utmost priority
Offering you a quality service is essential for this tourism professional
You feel welcomed in a unique way
Your opinions and complaints are taken into account and enable the service provider to improve their services
You can find these promises on the Quality Charteraon display in every participating establishment.